Communicating
Program Objectives, Contents and Components
The Purpose Of This Program Is To:
• Understand the basics of human communication
• Understand that communication has patterns and direction within an organization
• Look at organizational leaders as communicators
Program Contents:
The program opens with a definition of human communication and then moves to four pictures. If people understand what is going on in these four pictures then they will understand the basis for all human communication. The pictures are shown, without comment, and then the program facilitator leads the group in discussing the four pictures that describe the basis of all human communication.
The facilitator leads the group through a very brief but entertaining communication exercise which makes the point that examples are more powerful than oral communication. This example leads to a discussion about which forms of communication have more “power” to influence people. This has significant implications to organizational leaders and how they communicate.
The second major topic considers Patterns of Communication. Communication moves upward, downward, horizontally, and around in a pattern we call the grapevine. Each of these is discussed along with implications of these patterns to managers and leaders of organizations.
The third major topic covers specific suggestions for improving communication techniques and skills of organizational leaders. Such techniques as the use of “word cushions” and how to troubleshoot communications when they do not work are included in this section of the program.
Program Format:
This program is a lecture/discussion of approximately 2 hours. The PowerPoint presentation and instructor scripts have built in questions and opportunities for audience participation. As basic as this topic is, there is a lot of content the overwhelming majority of people do not know. Therefore the presentation tends to hold interest and there is mild humor built into the program to maintain that interest.
In general, this is a fun topic to present and one that has universal appeal and therefore can be presented to almost any audience and in any organization.
Program Components:
This program includes a PowerPoint presentation and presenter’s notes that provide approximately 2 hours of presentation and discussion. There are 75 PowerPoint slides and 75 pages of instructor scripts.
The written handout can be used as a comprehensive summary after the presentation. The handout is in two electronic formats, one in Microsoft Word and another copy in PDF. The Word copy is easy to change so it can be modified to suit your needs.
The handout contains 31 single-sided pages. Page numbers are centered so it can be printed in a two sided format.
Price: $ 160
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